Your policy summary
This is a summary of cover only. Full terms and conditions are included below and in a policy pack sent on acceptance of your application. Terms are also provided at each policy renewal.
Statement of demands and needs
We have not provided you with a personal recommendation as to whether this policy is suitable for your specific needs.
If you do not have insurance cover, which
- Provides an emergence cash advance; and/or
- Covers costs incurred through the misuse of your cards when they are lost or stolen; and/or
- Enables you to cancel all missing cards in one phone call, this card protection policy will meet your needs.
The Insurer
Card Protection Plus is provided by Card Protection Plan Limited ("CPP"), who arranges cover with the insurer, ACE European Group Limited.
About CPP Card Protection Plus
Card Protection Plus provides cover against unauthorised use of your credit and bank cards if these are lost or stolen, plus a loss reporting service so that missing cards are promptly cancelled. You can also receive an emergency cash advance if your cash is lost at the same time as your cards and you are stranded without any other access to money.
Policies are for either 1 or 3 years. For 3 year cover, you should review your policy periodically to ensure this remains suitable. To be eligible for cover, you must be aged over 18 and live either in the United Kingdom, Jersey or Guernsey.
Principal features of Card Protection Plus
- Up to £5,000 worldwide insurance cover against fraudulent card use in the period before you report your missing cards and up to £100,000 insurance cover thereafter.
- Emergency cash (up to £3,000), hotel bill advance (up to £3,000) and replacement travel ticket advance (up to £5,000) available.
- Up to £500 cover for replacing locks and keys if your keys are lost or stolen. Includes car hire/travel expenses, costs of vehicle immobilisers or alarms being reset and costs of replacing vehicle infrared handsets.
Conditions and Exclusions
These are the most important conditions and exclusions only. Full details of all conditions and exclusions are listed in the policy document. You should refer to this if you want to decide if there are other conditions and exclusions that may be important to you.
- Card loss must be reported to CPP within 24 hours of discovery (policy section A1).
- Unauthorised card use cover is not available if you use your card in a way that your card issuer does not allow or if someone else at your home uses your card without permission (policy section A2).
- We will not pay more than the first £50 of any claim if your card has been retained by an automated telling machine (ATM) (section B1).
- You must be away from home when your cards are lost or stolen to be eligible for replacement travel ticket and emergency cash advances (sections B9 and B8). Hotel bill payment only available if you are abroad when cards go missing (section B4).
- To be eligible for cash advances, you must apply for these within 48 hours of notifying us of your card loss. Loans subject to status and repayable within 28 days (sections B4, B8, B9).
- Car hire or travel expenses cover available for three days’ expenses only, which must be agreed in advance by CPP when you report the loss and before these costs are incurred (section B2).
- Maximum one claim per year for costs of reprogramming or resetting vehicle immobilisers and alarms (section B2).
Cancellation
You have a statutory 14 day right to cancel with a full premium refund. This also applies when your policy is renewed. To cancel, please call 0870 120 1251 (Typetalk 18001 0870 120 1251). If you cancel outside this 14 day period, no refund of your premium will be made.
Complaints and Claims
If you are unhappy with your policy or if you need to make a claim, please telephone 0870 120 1251. If you remain unhappy following a complaint, you may be able to refer to the Financial Ombudsman Service (0845 080 1800). If you need to make a claim, we will tell you what to do and what documents you must send us.
Consumer Protection
CPP is a member of the Financial Services Compensation Scheme so you may be entitled to compensation if we cannot meet our obligations. Insurance advising and arranging is covered 100% for the first £2,000 and 90% for the remainder of the claim, without upper limit.
