European policy summary
Please make sure you read and save a copy of the policy summary below before you proceed to buy Tesco Car Breakdown
Before you start
Before completing your application please make sure you have read and printed or saved the Policy Summary and also the Policy Document. These outline the terms and conditions of your insurance cover.
To print a copy of this page
In your browser window select 'File' and then the 'Print' option from the drop down menu.
To save a copy of this page
In your browser window select 'File' and then the 'Save as' or 'Save page as' option. Choose the location on your computer you wish to save the document to, and select to 'Save'.
Your Policy Summary
Please read this document carefully. This policy summary does not form part of the contract between us. Full terms and conditions can be found within the Policy booklet.
Features of a Tesco Euro Care Car Breakdown Policy
The policy you have purchased is underwritten by UK Insurance Limited and will run for either 8 or 22 days as selected. Please ensure that you have selected the correct duration and that the policy covers the countries you are visiting.
Significant Features of a Tesco Euro Care Car Breakdown Policy
- Cover Prior to departure - Section 1
- Roadside Assistance and recovery - Section 2
- Delivery of Replacement Parts - Section 3
- Theft/vandalism cover - Section 4
- Vehicle Out of Use Cover - Section 5
- Camping Trips - Section 6
- Alternative Driver - Section 7
- Vehicle Repatriation - Section 8
- Legal Protection - Section 9
- Customs Regulations - Section 10
- Missed Motorail Connection - Section 11
- Alternative Route - Section 12
Your right to cancel
If this cover does not meet your requirements, please return all your documents within 14 days of receipt. We will return any premium paid in full providing you have not travelled or made a claim.
How to make a claim
To notify us of a claim whilst travelling within the UK, please telephone 0845 246 0718.
To make a claim whilst travelling in Europe, please call 00 800 4000 6014.
How to complain
Should there ever be an occasion where you need to complain, please call us on our priority number 0845 246 0717.
If you wish to write, then address your letter as follows:
- Claims related complaints to: Customer Relations Department, Tesco Car Breakdown Cover, Cote Lane, Pudsey LS28 5GF.
- All other complaints should be addressed to Customer Relations Department, Tesco Car Breakdown Cover, The Wharf, Neville Street, Leeds LS1 4AZ.
If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone 0845 080 1800.
Details about our Regulator
UK Insurance Limited is authorised and regulated by the Financial Services Authority. The Financial Services Authority website, which includes a register of all regulated firms, can be visited at www.fsa.gov.uk/register (new window), or the Financial Services Authority can be contacted on 0845 606 1234.
Under the Financial Services and Markets Act 2000, should the company be unable to meet their liabilities to policyholders, compensation may be available. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Information can be obtained on request or by visiting the Financial Services Compensation Scheme website at www.fscs.org.uk (new window).
