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Your Policy Summary

Please read this document carefully. This policy summary does not form part of the contract between us. Full terms and conditions can be found within the Policy booklet.

Features of a Tesco Car Breakdown Policy

The policy you have purchased is underwritten by UK Insurance Limited and will run for 12 months.

Depending upon the level of cover you have chosen, the following sections will apply. Please read your Policy booklet carefully to ensure that the level of cover selected meets your needs.

• Standard - Section A only.
• Extra Care - Includes Sections A & B.
• Total Care - Includes Sections A, B & C.

Significant Features of a Tesco Car Breakdown Policy

• Green Flag Motoring Assistance provides the breakdown service.
• Your policy covers your car or anyone driving it with your permission.
• Roadside assistance including 60 minutes labour - Section A.
• Local recovery within 10 miles of the incident - Section A.
• Assistance within 1 mile of your home address - Section B.
• Long distance recovery to your home address, original destination in the UK or a suitable repairer - Section C.
• Vehicle hire to continue your journey - Section C.
• Overnight accommodation if you are more than 25 miles from home - Section C.
• Our choice of alternative transport - Section C.
• After Breakdown Care - Section C.

These can be found under General Conditions

• We may choose to repair the vehicle (at your cost) following a breakdown, rather than arranging for it to be covered.
• You can only reduce your cover at renewal.
• You can cancel your policy by giving us 7 days notice. Provided no claims have been made, we will refund the part of the premium you have not used less a cancellation charge of 25% of the yearly premium.

Your right to cancel

If this cover does not meet your requirements, please return all your documents within 14 days of receipt. We will return any premium paid in full provided no claims have been made on the policy during that time. The full annual premium is due if a claim has been made in that time.

How to make a claim

To notify us of a claim whilst travelling within the UK, please telephone 0845 246 0718.

How to complain

Should there ever be an occasion where you need to complain, please call us on our priority number 0845 246 0717.

If you wish to write, then address your letter as follows:

• Claims related complaints to: Customer Relations Department, Tesco Car Breakdown Cover, Cote Lane, Pudsey LS28 5GF.
• All other complaints should be addressed to Customer Relations Department, Tesco Car Breakdown Cover, The Wharf, Neville Street, Leeds LS1 4AZ.

If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone 0845 080 1800.

Details about our Regulator

UK Insurance Limited is authorised and regulated by the Financial Services Authority. The Financial Services Authority website, which includes a register of all regulated firms, can be visited at www.fsa.gov.uk/register, or the Financial Services Authority can be contacted on 0845 606 1234.

Under the Financial Services and Markets Act 2000, should the company be unable to meet their liabilities to policyholders, compensation may be available. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Information can be obtained on request or by visiting the Financial Services Compensation Scheme website at www.fscs.org.uk.