Car breakdown policy summary

Please make sure you read the Tesco Car Breakdown policy summary below

• Get a quote for Tesco Car Insurance (new window)

• Retrieve saved quote (new window)

Before you start

Before completing your application please make sure you have read and printed or saved the Policy Summary and also the Policy Document. These outline the terms and conditions of your insurance cover.

To print a copy of this page

In your browser window select 'File' and then the 'Print' option from the drop down menu.

To save a copy of this page

In your browser window select 'File' and then the 'Save as' or 'Save page as' option. Choose the location on your computer you wish to save the document to, and select to 'Save'.

Your Policy Summary

Please read this document carefully. This policy summary does not form part of the contract between us. Full terms and conditions can be found within the Policy Document which should be read in conjunction with your Breakdown Assistance Schedule.

Features of a Tesco Breakdown Assistance Policy

The policy you have purchased is underwritten by UK Insurance Limited and will run for 12 months or as shown on your Breakdown Assistance Schedule.

Depending upon the level of cover you have chosen, the following sections will apply. Please read your Policy Document carefully to ensure that the level of cover selected meets your needs.

• Rescue - Section A only.
• Rescue Plus - Includes Sections A & B.
• Recovery - Includes Sections A & C.
• Recovery Plus - Includes Sections A, B, C & D.
• EuroPlus - Includes Sections A, B, C, D & E.
• Personal Cover - This can be added to extend the highest level of cover purchased to any other vehicle (less than 16 years old) you or your spouse or partner are travelling in within the UK.
• Personal cover will only apply in the UK if added to EuroPlus.

If you have chosen EuroPlus, Sections E1 - 11 will also apply.

Back to top

Significant Features of a Tesco Breakdown Assistance Policy

• Green Flag Motoring Assistance provides the breakdown service.
• Your policy covers your car or anyone driving it with your permission.
• Roadside assistance including 60 minutes labour - Section A.
• Local recovery within 10 miles of the incident - Section A.
• Assistance within 1 mile of your home address - Section B.
• Long distance recovery to your home address, original destination in the UK or a suitable repairer - Section C.
• Vehicle hire to continue your journey - Section D.
• Overnight accommodation if you are more than 25 miles from home - Section D.
• Our choice of alternative transport - Section D.
• European cover for cars less than 16 years old - Section E.
• Additional vehicles may be added with our agreement.
• A no claim discount is available subject to the scale applicable at the time.

These can be found under General Conditions:

• We may choose to repair the vehicle (at your cost) following a breakdown, rather than arranging for it to be recovered.
• You can only reduce your cover at renewal.
• You can cancel your policy by giving us 7 days notice. Provided no claims have been made, we will refund the part of the premium you have not used less a cancellation charge of 10% of the yearly premium. We will not refund any premium should you cancel cover under Section E.

Back to top

Your right to cancel

If this cover does not meet your requirements, please return all your documents within 14 days of receipt. We will return any premium paid in full provided no claims have been made on the policy during that time. The full annual premium is due if a claim has been made in that time.

Back to top

How to make a claim

To notify us of a claim whilst travelling within the UK, please telephone 0800 028 8928.

To make a claim whilst travelling in Europe, please call 00 800 4000 6014.

Back to top

How to complain

Should there ever be an occasion where you need to complain, please call us on our priority number 0845 300 44 00.

If you wish to write, then address your letter as follows:

• Claims related complaints to: Customer Relations Department, Tesco Breakdown Assistance, Cote Lane, Pudsey, LS28 5GF.
• All other complaints should be addressed to Customer Relations Department, Tesco Breakdown Assistance, The Wharf, Neville Street, Leeds, LS1 4AZ.

If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone 0845 080 1800.

Back to top

Details about our Regulator

UK Insurance Limited is authorised and regulated by the Financial Services Authority. The Financial Services Authority website, which includes a register of all regulated firms, can be visited at www.fsa.gov.uk/register (new window), or the Financial Services Authority can be contacted on 0845 606 1234.

Under the Financial Services and Markets Act 2000, should the company be unable to meet all its liabilities to policyholders, compensation may be available. Information can be obtained on request, or by visiting the Financial Services Compensation Scheme website at www.fscs.org.uk (new window).

Back to top