What's included?

All three products include a standard set of features and benefits available to everyone:

• Your choice of hospital
• NHS cash payments
• Private road ambulance cover
• Hospital-at-home
• Parent accommodation
• 24 hour health information
• No maximum age on joining
• Access to Customer Care team

Your choice of hospital

• Your choice of hospital from the directory of over 250 hospitals
• You can search for a hospital online to find out the facilities shown in the Directory of Hospitals

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NHS cash payments

Emergency admissions or accidents may mean you receive treatment from the NHS:

• £50 cash payment for each night you spend in hospital as an NHS patient for claims that would be covered privately
• You can claim for up to 40 nights in each membership year if you need to

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Private road ambulance cover

• Your policy provides a private road ambulance if you need to be moved to, from or between hospitals when you are receiving private in-patient treatment or day-patient treatment
• Of course, use of an ambulance must be in connection with treatment you are receiving privately, and must be medically essential

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Hospital-at-home

• Your policy provides full cover for treatment at home or another clinically-appropriate setting for the administration of intravenous antibiotics or intravenous chemotherapy for the treatment of cancer, instead of an in-patient stay, or day-patient treatment
• The service must be given by a qualified nurse under the control of a specialist as part of the treatment being provided, and it must be agreed before the treatment begins

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Parent accommodation

It is difficult for parents who face leaving their children in hospital overnight, so if your child is receiving eligible private treatment,is under 11 and covered by the policy, we'll cover all accommodation expenses for one of you to stay in the same hospital.

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24 hour health information

Ever wanted to talk to someone other than your GP about a health problem?

• You get 24-hour telephone access to qualified and experienced healthcare professionals, 365 days a year
• Nurses, pharmacists, counsellors and midwives can answer your questions and give you all the latest information on specific illnesses, treatments and medications
• All calls are free of charge and made in complete confidence.

This service is not designed to take the place of your GP and therefore the professionals can't diagnose or prescribe. However, it can provide you with valuable information to help put your mind at rest. Here are just a few examples of the range of topics covered by this service:

• Family Clinic - babies, toddlers, teenage trouble, pregnancy or retirement.
• Care and Counselling Clinic - stress, addiction, depression or bereavement.
• Healthy Living Clinic - exercise, diet, drinking, smoking and cholesterol control.
• Travel Clinic - inoculations, taking children abroad and medical advice by country.
• Pills and Prescriptions Clinic - medicines, side effects and pain relief.
• Women's Health Clinic - fertility, screenings, menopause and osteoporosis.
• Men's Health Clinic - prostate issues, testicular cancer, impotence and fertility.

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No maximum age on joining

There's no maximum age - you can get cover regardless of how old you are. However, if you're 75 or over, you will be asked questions about your medical history. Telephone 0800 95 95 85 for a quote.

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Access to Customer Care team

• The Customer Care team is on hand to help you with any queries you may have regarding your membership. Available Monday to Friday 8am to 8pm and Saturday 9am to 5pm.
• You can call them about anything, from changing your personal details or queries over your benefits, to seeking guidance when arranging medical treatment.
• They will even help you fill out a claim form if required.

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