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WE ARE CURRENTLY EXPERIENCING OPERATIONAL DIFFICULTIES. PLEASE TRY AGAIN LATER

Contact us if you've got a question, a problem, or need to report your card lost or stolen.

You can top-up your Tesco Travel Money Prepaid MasterCard® by:

  • using our online top-up facility
  • by phone on +44 (0)207 127 0027
  • or by SMS/text +44 (0) 7797 805 285

Contact our Customer Service Team

For any queries on an existing Tesco Travel Money Card contact the customer service team on the number below:

Customer services : +44 (0) 207 127 0027.

Lines are open 24 hours a day, 7 days a week, or Write to us at:

  • Altair Financial Services Limited
    37 Maddox Street
    London W1S 2PP

Report a lost or stolen card

Telephone +44(0) 207 127 0009 immediately.

Lines are open 24 hours a day, 7 days a week.

Contact us using Textphone or Typetalk Call the textphone service on 0870 154 1192 or by requesting typetalk on 18001 0845 604 0409.

Pet insurance

Travelling abroad? We can cover your pet!

Find out more about insuring your pet abroad...

Other Tesco Bank Products

TESCO CREDIT CARDS

Travel Money benefits for Tesco Credit Card customers

Don't go on holiday without it.

Find out more about special offers with Tesco Credit Card...